Overview of 800Comms Hospitality Solution - an Evolutionary Approach

Our BroadSoft powered Hospitality solutions are designed for hoteliers seeking unique guest experience.  This solution has become a necessity for all hospitality portfolios including Hotels & Resorts, Convention Centres, Meeting Facilities, Multi-Tenant Properties, Bed & Breakfast (B&Bs) units, Vacation Houses, Hostels and Assisted Living Facilities etc.The contextual and cloud-based communication and collaboration system offers highest level of integration with almost all hospitality management systems— and it is supported by expert services.

800Comms Interface offers Mobility, Diversity and Seamless interconnectivity with PMS, Wi-Fi/WLAN, and other Hotel telephone system the UK, tailored to meet today’s hotelier’s needs, experience and ambitions using most secure carrier-grade platform – Broadsoft CloudWorks.

Regardless of the size of hotels, guest engagement and satisfaction becomes a vital ingredient for Hoteliers’ success and 800Comms recognises this. We understand, to cope with frequent technology Updates, and need for an open, mobile, and secure communications infrastructure enabling greater access to hotel staff and guests is a ‘Challenge for the Hospitality Industry’ – we accept this challenge.

BroadSoft Success Story - JW Marriott Venice

Hotel communication solutions UK is designed to bring a unified guest engagement in an open and collaborative environment.  The hospitality solution aims to ensure a hotel management get better, smarter and faster and integrated with existing property management system with reliable analytical tools, moreover, telephone systems for hotels in the UK. This evolutionary system connects your guests and staff.

In 2016, BroadSoft and their hospitality experts at Fourteen IP and the Voice Factory have engineered a unique hosted PBX solution for the JW Marriott Venice, tailored for the hospitality industry. JW Marriott Venice and its guests are harvesting five- star benefits of fast, customised solution for guest satisfaction.

Courtesy: Broadsoft.

CLOUD BASED MANAGEMENT FOR A REVOLUTIONARY
HOTEL GUEST EXPERIENCE

800Comms Hospitality Solution is a rich communication and collaboration tool with enhanced features of cross-property interoperability, property management system integration, carrier-grade scalability & reliability, easy deployment, management & reporting at lower operating costs. Its all-in cloud and no physical infrastructure change is required. The operators can use their existing Phone sets or replace with more intelligent IP Phones at their choice. All Hotel Features can be actioned or accessed from multiple points e.g. PMS, Hotel Staff Service Management Portal, or Guest Phone Auto-Attendant and even multiple properties can be connected.

Some of the exciting features, 800Comms solutions offers are:

  • Integration for Guest Check-in/out for smooth onboarding,
  • Guest Telephone and Wi-Fi with control and accounting systems.
  • Guests can make service requests from Anywhere, AnyDevice and AnyTime.
  • Calling to Emergency Services e.g. E911
  • Guest Amenities Consumed
  • Guest Room Maintenance Request
  • Guest Language
  • Phone Display Name and Number

Mobility and Hospitality go Phone-in Hand

  • Guest Voice Mail
  • Wake-up Calls
  • Mini-Bar Services
  • Maid (Room) Status Messaging
  • Guest and Group Pricing and Billing
  • Guest Voice Messages
  • Guest IVR Scripts
  • Guest Call Accounting and Reporting
  • Integration with Helpdesk and Call Centre.
  • Class of Service
  • Do Not Disturb

The UC-One App Bundle and UC-One Collaboration Bundle has the following Features

Features of Collaboration Bundle

Features of Application Bundle

Hospitality Site Packages include the following features

  • Account / Site Admin Web Portal
  • Authentication
  • Auto Attendant
  • Group Call Park / Pickup
  • Music on Hold

  • Call Park / Retrieve
  • Call Queue
  • Outgoing Calling Plan Management
  • External Calling Line ID Delivery
  • Voice Portal

  • Hospitality Features Portal
  • Intercept Group
  • Intercept User
  • Internal Calling Line ID Delivery
  • Property Management System Integration

Helping your Hotel transition to
Hospitality cloud Evolution

With our market-leading Cloud Communication services, we can equip you with the right solution.

We work with you to ensure:

  • You understand your current assets and capabilities
  • Everything is tailored to your business and way of working
  • You transition without business interruption
  • The right people get the right training

For more information on the benefits of Cloud Communications and how we can help, just get in touch using this contact form.

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HOW WILL YOU BENEFIT BY PARTNERING WITH 800COMMS FOR
CLOUD COMMUNICATIONS AND COLLABORATION SOLUTIONS?

800Comms gives its clients a new age agile communication technology that is feature rich and supported by user centric applications for staff and guest services. Combine the features within traditional telephony with latest improvements in hotel phone systems provided by reliable VoIP Providers for better customer service and enhanced ROI.

Quality
We Understand how voice quality is critical for understanding guest requests and fulfilling their demands. We also know how to prioritize Voice over data protocols to maintain Quality of Service (QoS).

Scalability
A prime benefit feature of our Hospitality service is scalability. Scale Up (add rooms and phones) or ramp up (adding a whole new site) without any additional investments and replacement of existing PBX

Reliability
We offer a highly resilient secured Cloud PBX platform from trusted Vendors that bring you uninterrupted communication for guest confidence.

Mobility
Our clients can rest assured for a quality mobile communication infrastructure that works efficiently across property-wide or across multiple properties for improved communications and productivity.

Reduced Costs
Get rid of high maintenance costs and eliminate expensive hardware requirements by converting to 800Comms cloud-based solutions for hospitality sectors. Save millions in terms of future investments!

Centralization
800Comms Hospitality Solutions allows for centralized management and operations of Unified Communication of a multi-site client under one hosted cloud PBX. Centralize PBX control and billing.

BroadSoft Hospitality Solution Overview