FIRST POINT ISSUE RESOLUTION
Let’s empower your first point agents with tools and information to resolve customer issues with an advanced agent desktop
MORE HAPPY AND SATISFIED CUSTOMERS
Route your customer calls to the best agent for a particular customer query to save the time and make the customer happy and satisfied.
LESS CALL ABANDONS
With 800Comms cloud contact center in UK, You can now easily monitor and handle service levels as and when needed, giving first priority to previous abandons
OPTIMAL USE OF RESOURCES
Manage workload by distributing calls across teams, locations, departments and systems from the cloud.
MORE SALES AND UPSELLS
Transfer calls to the agents with best sales performance in the past with regards to similar customer/products.
A comprehensive communication with voice, email, chat and videos for better co-ordination between agents and office.