Flexible Answering Rules
Customize your call redirections with intelligent call routing settings and auto receptionist and IVR for individual extensions/mailboxes. Create and modify answering rules from any desktop or mobile device with an internet connection.
Let all the users on your network share their presence status- busy, available, on-hold. 800Comms Presence feature gives managers and admin a strategic view of colleagues phone status. It reduces call hold times!
Office anywhere is an advanced feature of 800Comms call management that lets you use your personal phone for outgoing calls from remote locations while showing your office phone number on recipient’s caller ID. Take your office with you any time any place!
Yet another advanced variation of call forwarding, sequential ring will ring a call at first destination and if unanswered, it will route the call to another, then another until the call is answered. The most common configuration is having a call ring at desk phone, personal phone, home phone and then voicemail.
CALL LISTS AND FAX LOGS
Maintain a complete call log with all incoming and outgoing calls and fax transmissions. View logs by name of recipient or caller, by date and time, or by certain extension number. Call Lists are particularly important for forecasting future call expenses and for monitoring good business factors like peak timings, golden customer etc.
MISSED CALL/MESSAGE ALERTS
Configure your settings such that you always are notified by email for all voice messages and faxes received and sent. Customize the settings to add on multiple email accounts for notifications and set a ringtone of your choice.
800Comms also offer missed call notifications by SMS. Receive missed call notifications for your desk phones on multiple phones.
AUTOMATED CALL RECORDS
Customize 800Comms account setting to save inbound and outbound call recording by default in HD quality for individuals and departments to playback later at their own convenience. You can opt to have a short caller tune at the beginning of your call to remind caller that their call is being recorded.