An enterprise grade unified communications call centre services with in built scalability to adjust for call volumes without changing upfront system setup.
Route your calls to right person, not just any person. Experience advanced routing.
Get rid of physical call centre. With cloud services, agents can work remotely.
Monitor which agent is performing well with historical and real time reporting.
Direct your callers to the right agent with pre-recorded voice and multi-tier menu.
Never let you callers hear a busy tone. Have appropriate number of call lines.
800Comms Unified Communication Online dashboard helps you monitor and operate your call centre services from any place.
Intelligent Routing directs call to the right person
Call volume and flow is monitored live with default end day reports
Call Routing to external agents when all staff is busy
Pinpoint bottlenecks of your call centre services easily
1Higher call Resolution rate
2Increased agent Productivity
3Higher Net Promoter Score
Select the plan that’s right for your business