800Comms – Cloud Contact Centre Solution
Addressing your Communication Needs
In the modern era of competition, every business regardless of its size, large or small, continuous and meaningful engagement with the Customer is vital for the success.
All businesses want to engage with their customers at every point and ensure an exceptional service is being delivered to satisfy, retain and nurture them. To make this possible, every business, whether you know or not, use a Contact Centre system, be it a Helpdesk or a Large Distributed Centre. The Contact Centres receive, react and respond the customer phone calls, emails, chats, forum discussions, social media, web enquiries and much more.
800Comms – Cloud Contact Centre, powered by Broadsoft, is a full-featured, integrated and cloud hosted Intelligent solution for managing customer contacts with all voice and multimedia applications. Unlike traditional call Centres, this solution allows you to integrate multiple offices, and outsourced locations to operate in a sync for cost saving and unified response.
This system deploys on desktops, IP phones, analogue phones, or softphones and can be accessed AnyTime, Anywhere and on AnyDevice, using your existing data network.Our Cloud Contact Centre allows you to manage and monitor your Agents and their performance and help your agents to reduce the time spent handling each interaction for happier customers.
Call Center Feature
The Cloud-based Contact Centre solution automatically and intelligently route callers to right support, provide options for a Callback request. When Agents are busy, calls will be forwarded to overflow number (e.g. auto-attendant) or other agents who are available.This all-inclusive application support helpdesk team to initiate chat sessions with customers surfing websites and respond social media posts and much more. This smart solution, with unified communication integration, is designed to provide your customer the best experience.
The added integration feature, with most popular CRM and Databases, allows your Agents to answers calls or messages promptly with all contextual information of the Customer.Our solution records real time information, which helps to organise your future resources and thus a cost saving, quick response, efficiency and improved customer experience. This is an Affordable, Easy-to-Use and Fast Rollout Solution without any Upfront PBX or Site Equipment cost.
The UC-One App Bundle and UC-One Collaboration Bundle has the following Features
Features of Collaboration Bundle
Features of Application Bundle
Helping your transition to
800Comms has a solution for your improved contact centre operations and control.
We work with you to ensure:
- You understand your current assets and capabilities
- Everything is tailored to your business and way of working
- You transition without business interruption
- The right people get the right training
For more information on the benefits of Cloud Communications and how we can help, just get in touch using this contact form.
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WHAT MAKES 800COMMS CALL CENTER SERVICES INDUSTRY BEST?
A higher rate of First Call Resolution
A higher Net Promoter Score
Increased agent Productivity
Higher Revenue with better customer service