For most people who have seen the 80s and 90s decades, long copper wires and traditional telephone handset were an essential part of any business or household. Fast forward in 2017, such things seem totally outlandish. Today, voice over IP (VoIP), together with an internet connected device seems to be the most preferred form of communication.
What is VoIP? To answer in general, VoIP is traditional telephony service that is delivered using internet. To answer in technical aspects, VoIP is a technology that changes voice into digital signals. These signals can be transmitted from a VoIP phone , computer or any other device that is driven by data connection.
VoIP can be alternatively referred to as internet telephony, broadband telephony, IP telephone service or a broadband telephone service. How does Voice over IP work seems a technical puzzle for small business owners or employees. In order to take full advantage of this technology they must understand how it works.
VoIP technology depends on packet switched protocols. It converts analog voice calls into packets of data. To make it more simpler, it is just like putting voice signals into an electronic envelope. This envelope travels just like other data as in an e-mail. The data transmission will be completed using a public internet or private internet protocol (IP) network.
With VoIP, you can call another computer or a simple landline or cell phone. You can even use your traditional telephone handsets to make or receive calls. You will need to have analog telephone adapter connected to your network to make it work. However, in order to enjoy full features if VoIP telephony, it is best that you use a dedicated VoIP device.
Before we analyse what are benefits of VoIP technology, you must also understand what is a VoIP phone and how is it better than using normal handsets. Today, VoIP has evolved way beyond imagination to provide access into advanced applications. These applications use VoIP to provide means of unified communication solutions.
Compared to normal handsets, VoIP phones and devices will go beyond simple voice calls. They will make your staff more productive by allowing them to use faxes, voice mails, HD audio/video conferencing, instant messaging and other team collaboration methods. VoIP devices or VoIP supported cell phones unwire your workforce and provide them mobility.
Employees can collaborate using each technology individually or simultaneously. Such usage is provided in user friendly and technically agile interfaces. With VoIP workplace has been redefined. Employees can work from any place and anytime, as long as they have a data connection and VoIP supported device.
Benefits of VoIP can be many but two most important ones are cost effectiveness and flexibility. It is cheaper to install and run. Adding extensions and locations is easier and hence scaling up does not usually require additional costs. Bottom line is that today having VoIP technology is imperative for any business in order to perform successfully.