If you are looking for VoIP phone system then you must know that there are problems associated with these systems that can cause poor VoIP calls quality.
To help you understand causes which can create poor VoIP calls, we are presenting a quick rundown. The best thing is that these causes are easy to diagnose and can be corrected.
In addition, please make sure that all these problems should not be ongoing and your VoIP provider must correct them and in case, if your VoIP service provider fails to improve your voIP calls quality then you should switch to other one.
Jitter is the most known problem associated with VoIP calls, it refers to the connectionless networks or packet switched networks. Jitter divides information into packets, later these packets travel in wrong order and produce twisted audio. You can fix jitter by setting up your network to hold and buffer sound, creating a little delay but holding the first data to arrive until the rest of the information is in place.
Latency is also known as VoIP delay, it the amount of time for speech to reach and be heard, a prominent gap most likely effect VoIP call quality. Some latency is acceptable but latency greater than 50 milliseconds can have a bad impact on your VoIP call quality. Here at 800comms, we consider 50ms very high, our latency is in single digits.
Typically, 3 types of delay are most commonly found in VoIP networks today;
Delay (Propagation): A propagation delay is not obvious to our ears but it can cause other sound problems when compound with other issues. To help you understand a bit more, see fiber networks how fast they are, but even data traveling via fiber will observe a 70 millisecond delay, if the data has to travel midway around the world, or around 13,000 miles. Distance can present a small but still meaningful influence on sound, and until we understand how to transport data faster than with fiber cable, we’ll probably have to deal with some propagation delays
Delay (Handling): This delay completely depends on how data processed and transmitted. In case, if frame of the data forwarded via network then handling delays can be a visible concern.
(Delay Queuing): queuing delay occurs when too many data packets travel together and phone interface fails to manage all those packets together then visible problems occur.
- Poor Internet Connection
A poor internet connection is one of the most common problem related to VoIP systems. If your system is facing the same problem, the only option you can utilize is to upgrade your internet package. You can buy a business class high speed package for optimal call quality.
- Router Problems
An out of order router can be a major cause of disorder throughout your VoIP phone system, it also disturbs the good Internet access to your connection. You should get a new router that must be capable to manage the essential traffic. Also, don’t forget to pay attention to security issues, updates, and other potential flaws. Poor routers are weak links in your VoIP network. Possibly, your router performed great while you used it for web surfing, but now it struggles to manage VoIP traffic. Your router must be capable enough to prioritize data properly and needs to be updated to do the job perfectly. To fix your router issues, you can simply change its settings or otherwise, you may replace it with a new one.
- Improperly Configured Internal Network
A number of networks were not originally created to route the VoIP traffic, that’s why they were in a strong need to be modified and updated. Try to re-configure your network to manage VoIP traffic. In case, if you deal with a higher degree of phone traffic then you could also rely on a separate network.