Twenty First Century has brought tremendous changes to workplace, work practices and work people. Technology has reshaped our concept of all three. What we see now is an eye-warming interplay between them. Mobility is playing role of the most important change factor for the way people communicate at work.
For start, workers now prefer to be mobile. The traditional idea of a work desk with a cord-phone is gone. Traditional communication methods are also changing. Meeting is no longer just a face to face interaction at one physical place. Your workers’ workplace is now their mobile device. Their personal phone acts as a cordless business phone system.
Workers now communicate instantly with applications like Google, WhatsApp, Skype, Viber and Line. They meet in virtual office space using Cheap IP Phone Service. And on top of all they communicate on the go. They communicate while walking to cafeteria, driving to workplace or while going to one meeting! They are multi-tasking to get more work done.
It sounds sweet and easy! However, such mobility has its own gray consequences. It becomes difficult to make conversations contextual with so many different online phone services. Multi-channel communication will bring chaos to workplace.
Example: John and Eva are communicating on Skype. Inder and Ali are communicating on WhatsApp. The first two might decide a product launch date in next week. The latter two might decide in this same week. Result; Chaos!
Irony is that you need to co-ordinate the method of co-ordination too. Make some important decisions before using any VoIP phone solutions. Organizations need to define their communication channel. Companies like BroadSoft, Vonage and OneCloud Networks offer collaboration tools, applications and broadband phone system. These help manage communication between different set of employees in an organized way.
A modern Employer has a duty to provide communication and collaboration tools to employees. Employers will have to set flexible work patterns. They need to get rid of the traditional nine to five office routine. This will help to involve a wide dispersed workforce in various time zones.
Your workforce can communicate in virtual meeting rooms. Workers can use advanced audio or video conferencing with many web based phone systems. Choosing which system is a strategical decision. Employers need to encourage use of defined applications and software.
And make sure do not over complicate things with too many details! Strive for the balance between flexibility and organizational defined tools. Make your employees use defined channel for official communication. But for work-related personal chat, leave some flexibility.