Business Phone systems are crucial for operating a successful business. Whether you want to communicate internally with your workforce or externally with other businesses and clients, you need reliable communications platforms that offer uninterrupted connection and access to data. While disasters are prone to happen, you should have enough arrangements for your business and very specifically your phone systems from being affected by them.

Cloud communications services have been disaster resistant from their inception. With recent advancements and improvements, disaster recovery is essential component of any business phone systems. Four features; cloud rerouting, geographical redundancy, desktop redundancy and multiple access points, ensure a prompt disaster recovery. Let’s see what each of these three features imply and how they ensure disaster recovery is included in your cloud telephony solution package.


Cloud telephony basically allows you to operate your business through internet. With 3G and 4G networking, you can easily work off-premises. This means you are not restricted to your physical workspace. So if your office phone line or building is hit by unwanted occurrences like fire, flood, electricity disconnection,  your business will not come to a complete halt. Cloud rerouting is therefore a very essential feature for your office phone systems.


No matter how vigilantly and cautiously you operate your data centres, you could never make them risk free. With cloud computing services, you use virtual data centres that are off premises and have strong backup that automatically reroute your services to another data centre in case there is a communications fail. You won’t even notice the shift as there will be no shutdown or downtimes required to make the shift.


With recent telecom cloud, you have peripheral computer system or network device that will take over when primary units fail. For example, if your phone devices and hardware are malfunctioning, you can switch to soft phones. With simple logins, you will have everything available on your soft phones and will be able to have all incoming and outgoing calls without interruption. Desktop redundancy makes your business software rather hardware dependant.


For businesses that have multiple locations, cloud telephony providers send phone services through data centre to the cloud or SIP trunk.  Your co location will easily be directed to another data centre, if it is unable to find the first. This implies that your phone lines will never be down. You will have uninterrupted telephone services and multiple access points will ensure, you have access to business data from all of your locations with equal effectiveness.