Category Archives: Blog

4 REASONS WHY TO CHOOSE HYBRID CLOUD COMMUNICATIONS FOR YOUR ORGANIZATION

HYBRID CLOUD COMMUNICATION – A FUTURISTIC APPROACH Cloud communication technology has become a popular acronym in business industry today.  It has opened up great opportunities for innovative business approaches. It is also changing IT landscapes for many organizations. However, many … Continue reading

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5 REASONS WHY YOUR BUSINESS SHOULD BE ON CLOUD BASED BUSINESS

LET’S GO CLOUD- UNDERSTANDING BENEFITS OF CLOUD COMPUTING Today most of businesses have already shifted to or planning to shift to cloud based business. Cloud is critical factor in business success today. Small businesses often cite that the ability to … Continue reading

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BROADSOFT CONTACT CENTER SOLUTION

Contact Center has long ceased to be a necessary operational expense. It is a valuable investment now; one that pays back in form of exponential business growth and increased profits and ROI. However, agent efficiency has been negatively impacted by … Continue reading

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BROADSOFT INTRODUCES THE NEW UC ONE SAAS

Well towards the end of first quarter of 2018, exciting news are happening in Unified Communications UK, European and North American market. The market leading VoIP  providers BroadSoft is now part of Cisco. But it continues to retain the position … Continue reading

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WHY ARE YOU NOT ACHIEVING DESIRED RESULTS WITH YOUR CONFERENCE CALL?

Whether you are a host or an attendee, you can make some simple mistakes during your conference call. These can just sum up your call into a mere time waste. Let’s review these six common mistakes. Make sure you do … Continue reading

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FROM MOBILE DEVICE MANAGEMENT TO ENTERPRISE MOBILITY MANAGEMENT

Smart phones have become an integral part of our lives; personal or professional. With advent of VoIP phone service and cloud based phone systems, trends like Bring Your Own Device (BYOD) are getting more popular. Increasingly, organisations are encouraging their … Continue reading

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CALL HUNT GROUPS AND MANAGEMENT OF CALL LOADS

A typical busy contact centre have to answer calls all day long with many calls waiting in an inbound queue. In current competitive environment, it is imperative that customer calls are answered as promptly as possible. Letting your existing or … Continue reading

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